SHIPPING & DELIVERY
Shipping up to 45 working days for the Mediterranean Ovens Royal, Mosaic and Fumo.
Shipping up to 18 working days for the Montana Ovens: Evo, Evo Gas, Spazioso, and Eighties.
Also beware that all Premium and Traditional Ovens have a 20 to 30 days shipping time.
When you order an item, you want it fast. Therefore we do our utmost to deliver you order as soon as possible. If you have any questions regarding delivery, you can contact our customer service by e-mail firstname.lastname@example.org stating your name and order number.
All orders will require a signature upon arrival. The carrier will contact you to set a delivery time. Extraordinary delivery requirements may require extra charges for the carrier.
Ask for a transport quote for the following European countries, of which there are specific taxes:
Additional shipping and handling charges will be applied at time of departure, if additional transit time is required. Locations outside of a regular delivery area may be limited. To learn more about delivery to these areas, please contact our customer service.
Other Countries Taxes:
Buyers from non European countries might have to pay additional fees, for example: customs taxes or import fees. Countries that we know that practice this type of taxation are:
- New Zealand
Returns & Refunds
If you are not happy with the product or if it does not match you’re expectations, please contact our customer service department by email email@example.com within 14 days. We will exchange the product or reimburse you, after verification and validation of your complaint. We ask you that the item(s) is in its original packaging. If an item returns damaged, we reserve the right to tax an indexed value on the sale price.
For a refund after confirmation and payment, the refund will be made without penalty. With the exception of barbecues, tailor-made ovens, as well as the Mosaic range considered a specific product because it is manufactured on demand. For this type of cancellation 3 days after validation of your order, we proceed to a penalty of 10% on the total value.
Derivative costs to a return will not be refunded, except in the case of defective or defective products, or products sent by mistake. We ask you not to return the product without any warning in advance. For a return, please contact us by email firstname.lastname@example.org within 14 days, in order to speed up the process remember to note the number or order reference.
When taking back a return, the product in question must be packed and available at the same address where it was delivered.
Important notice: If you cancel an order after its expedition the initial shipping costs will be deducted from your refund.
You will be also responsible for paying the shipping costs for return the item. This will also be deducted from your refund.